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FAQ
Frequently Asked Questions
Please click on a category below to view the questions and answers on that topic.
Domain Registration
What's included with my Domain Name?
How do I register a Domain Name?
Is there any ongoing Hidden Fees?
How many domains can I register?
What if the name I want isn't available?
Who owns my domain name?
Can I register a brand name?
How long does my domain name take to register?
I don't have a web site, can I still register a domain?
What is a domain name?
How many characters can my domain name have?
My domain name still appears to be available?
Who can register .com.au domain names?
Who can register .co.nz domain name?
What characters can be used in domain names?
Domain Transfers
How do I transfer my domain name?
How long does a transfer take?
Where may I obtain my registry key?
Where may I obtain my UDAI key?
How to obtain your .au domain key?
Domain Renewals
How do I renew my domain name?
Domain Manager
How do I manage my domain name?
How do I change the contact details?
How do I change my DNS information?
How do I change ownership details?
How do I connect my domain to my web site?
I've lost my password - what do I do?
My name servers won't update?
Web Hosting
Do I need web hosting?
How and where do I get web hosting?
Can my ISP host my webpage?
How do I renew my web hosting?
Email Hosting
Do I need email hosting?
How do I check my email?
Do you provide spam filtering?
View Hosting Help Guide
Web Site Builder
How do I publish my web site?
What happens after my 30 Day Trial?
Can I have extra pages?
Billing, Payments & Ordering
How long before I have to pay my Invoice?
Will I be charged if my domain gets rejected?
Can I pay by cheque or direct deposit?
Can I order a domain name by post?
Can I order a domain name by fax?
What credit cards do u accept?
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